Overview
This Privacy Policy describes how stlcookiecutter.com (“we”, “our”, or “us”) collects, uses, and protects your information when you visit or make a purchase from our website.
By using this site, you agree to the practices described below.
Information We Collect
Personal Information
When you interact with our website, we may collect:
- Name
- Email address
- Billing details (if applicable)
Account Information
If you create an account, we may store:
- Username
- Email address
- Account preferences
- Order history
You are responsible for maintaining the confidentiality of your login credentials.
Download Activity
To ensure a reliable download experience and protect against misuse, we automatically record limited technical data when files are accessed.
This may include:
- IP address
- Date and time of access
- Browser and device type
This data is used strictly for:
- Performance monitoring
- Fraud prevention
- Securing digital downloads
We do not use this information for tracking or marketing.
Cookies
We use cookies to ensure proper website functionality and secure checkout.
These may include:
- Essential cookies for site operation (WordPress, WooCommerce)
- Security and fraud prevention cookies (Stripe)
We do not use cookies for advertising or marketing purposes.
Where required by law, you will be asked to provide consent before non-essential cookies are used.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide access to digital downloads
- Manage your account
- Communicate with you (order updates, support)
- Prevent fraud and unauthorized activity
Payments (Stripe)
Payments are processed securely via Stripe.
- Your card details are not stored on our servers
- Payment data is handled directly by Stripe
- Stripe may use cookies and similar technologies for fraud prevention and security
For more information, please review Stripe’s privacy policy.
Live Chat (tawk.to)
We use tawk.to to provide customer support.
When using live chat, the system may collect:
- Name (if provided)
- Email address (if provided)
- Chat messages
- Basic technical data (IP address, browser)
This information is used only for customer support and service improvement.
How We Share Your Information
We do not sell, trade, or rent your personal information.
We may share limited data only when necessary with trusted services:
- Payment processing → Stripe
- Website functionality → WordPress / WooCommerce
- Customer support → tawk.to
Data Retention
We retain personal data only as long as necessary to:
- Fulfill orders
- Provide downloads
- Meet legal and accounting requirements
You may request deletion of your data at any time.
Data Security
We take reasonable measures to protect your data.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Request restriction of processing
- Request account deletion
To make a request, please contact us.
Account Management
If you create an account:
- You can update or delete your information at any time
- You are responsible for keeping your login details secure
We are not responsible for unauthorized access caused by user negligence.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites.
Children’s Privacy
This website is not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.
Contact
If you have any questions or requests regarding your data, please contact us via the Contact Us page.
Last updated: 30 March 2026