Digital Products Only
All items sold on stlcookiecutter.com are digital downloads.
- No physical products will be shipped
- Files are delivered electronically after purchase
No Returns or Refunds
Due to the digital nature of our products, all sales are final.
Once your purchase is completed and access to the files is provided, we are unable to offer:
- Refunds
- Returns
- Exchanges
Digital files cannot be returned once accessed or downloaded.
File Access & Agreement
By completing your purchase, you acknowledge that:
- You are purchasing a digital product
- You will receive access to download the files immediately
- You agree to this no refund policy
Need Help? We’ve Got You
If you experience any issues with your files, we are happy to help.
We support issues such as:
- Files not downloading
- Files not opening
- Corrupted or incomplete files
- Incorrect files received
What we will do:
- Re-send your files
- Fix or replace the file if needed
- Assist with basic troubleshooting
Contact Support
If you need assistance, you can reach us through:
- Email: support@stlcookiecutter.com
- Live Chat: Use the chat button on our website (Recommended)
- Contact Form: Submit your inquiry via the Contact Us page
We aim to respond as quickly as possible.
Accidental Purchases
Refunds are generally not provided for:
- Change of mind
- Incorrect selection
- Lack of technical knowledge
However, if there was a genuine mistake, you may contact us and we will review your request at our discretion.
Download Abuse & Chargebacks
To protect our digital products, we monitor download activity.
⚠️ Unauthorized actions such as:
- Sharing files or download links
- Filing chargebacks after accessing or downloading files
may result in:
- Permanent account restriction
- Denial of future purchases
- Submission of access/download evidence to the payment provider
Before You Buy
Please review all product details carefully before purchasing.
Some listings may include additional reference files (PNG/JPG), while others may contain STL files only. Refer to the product description for details.
If you have any questions, feel free to contact us before purchasing — we’re happy to help.
Policy Updates
We reserve the right to update this policy at any time.
Changes will be posted on this page with an updated date.
Last updated: 30 March 2026